Complaints and Suggestions

 

Complaints and Suggestions 

After-sale Service:

 

Any problems after get the packages, please contact us by these steps:

1. Download the complain chart, fill in your information and problems.Just copy from below table.

2. Send to our after-sale service email : aftersale@top-dresses.com . We'll follow up the case at the first time. 

Improtant tips:

You need to Complain in 7 days after receive the package and provide necessary photoes of the problems. Otherwise the processing of the complaint will be delayed or denied.

 

Complain chart (just copy and edit then send to our service email)
                                                                                                                  
Customer name:
Order number:
E-mail:
How many items have you received for your order?
 
Complain Content
Complain Number
Item Number
Problems Descriptions
Check result(fill by Top-Dresses.com)
1
 
 
 
2
 
 
 
3
 
 
 
4
 
 
 
5
 
 
 
You want us how to solve the problems:
 
Solution (filled by Top-Dresses.com):
 
 
Solution
 
Name
Date
Solution details
 
 
 
                                                           Manager: Charlie
Tips:
1.       We’ll reply you in 24 hours after receive this chart, specificing about the next step to solve the problems.
2.       If there’s quality problems with the clothes, you need show us photoes about the details of problems. Suggest shooting photoes using digital camera.

 

 

Suggestions and Advice:

 

Any suggestions, advices, and reports are welcome. Please feel free to contact us and help us to improve our service!

Send to this email:

service@top-dresses.com